An Old Dog Enjoying Old Tricks in Office Copiers

October 21st, 2019 by admin

Arnie Rautbort, president of Digital Office Systems, has enjoyed an interesting and varied working career over the past 50 plus years. Always an active sports participant and fan, Arnie’s commitment to teamwork, has always been a strength and his trademark.

After graduating with a BS Degree from Wayne State University, Rautbort took his love for ice hockey and became the administrator of the ice rink facility in Oak Park, Michigan. From there, he started dabbling with equipment by working for a media transmission service company. Sports reporters would use the equipment to write their story at the conclusion of a sporting event and it would transmit content directly to the newspaper typesetter publishing system for printing. This equipment was somewhat of a precursor to the modern-day laptop and tablets so widely used by sportswriters today.

While working for this company, equipment was loaned to a friend working with the 1980 Winter Olympics in Lake Placid for the Olympic sports coverage. The fee for this equipment rental was never paid to Arnie until several years later. Unable to pay cash, the associate offered to give Arnie 20 brand new fax machines as payment.

Thus…Arnie started his business, The Fax Express of Michigan. In the late 1980s, every business was lining up to buy multiple fax machines and business was booming. The marketing plan was based on purchasing full-page ads in the yellow pages. Once a business signed on with Rautbort and his team, customer service was delivered at the very highest level, establishing wonderful business relationships.

Through the years, as office needs expanded, the product line grew to include copy machines by the year 2000. It was important to create a new company name – so Digital Office Systems was born, which now included the sales and servicing of copiers and facsimile machines.

The company continued to grow, placing the customer first, developing long term relationships, and treating every client fairly and respectfully. As the owner and president of Digital Office Systems, Arnie shaped solid relationships and the highest customer service for clients, including Beaumont Hospitals, APL Logistics, Workskills, Motor City Electric, and many more.

Over the past year, Arnie began looking for a company to merge with that had the same business philosophy and customer relationship values. During this process, Arnie thought of Kevin Van Kannel, president of UTEC, an industry colleague. Rautbort always respected the value Van Kannel placed on his UTEC employees and customers and approached him to discuss a possible merger. "The UTEC philosophy has always been built on developing long term relationships with their clients and customers," stated Raubort, "UTEC offered a wonderful facility and staff and I knew our customers would not miss a beat in this transition."

Key people from the Digital Office Systems staff joined Arnie in the merger process. As the key liaison with DOS customers and the UTEC support team, Arnie has continued to work full time to insure the transition goes very smoothly. Arnie is now able to focus on his love of selling to his customers and not worry about the day-to-day challenges of owning a company. Rautbort is enjoying this transition to eventually retire, on his own terms.

Posted in: Managed Print Services, Multifunctional Printer, Document Managed Software