UTEC Enhances Customer Experience by Investing in AI Automation
Leading MTSP Pioneers New Technology to Advance Customers’ Organizations
ANN ARBOR, MI – October 21, 2025 – UTEC, a leading managed technology services provider (MTSP), announced today that the company invested in artificial intelligence (AI) automation to improve and dramatically enhance the quality and speed of support they deliver to clients. As a technology leader, UTEC is focused on finding new ways to improve their capacity to serve clients at a higher level and AI automation is a fantastic means to achieve that objective.
While many business owners are familiar with large language models (LLMs) like ChatGPT, most are still underestimating the technology’s potential to improve efficiency and employee performance. In fact, modern AI tools are doing far more than chatbot scripts or reactive alerts. UTEC has integrated agentic solutions into the back end of service delivery across multiple industries. AI automations are immensely helpful to any organization — whether that means preemptively flagging issues before problems arise, streamline ticket workflows so resolutions happen faster, freeing technicians from repetitive troubleshooting by auto-resolving common issues, generating smarter data and insights that improve future support. Regardless of application, the purpose of AI automations is to drive a higher quality user experience, which is precisely what UTEC is dedicated to achieving.
By implementing AI automation internally, existing clients will receive better support, at faster speeds than ever before. After UTEC harnessed this powerful technology to benefit their clients, their immediate reaction was to actively share this knowledge by collaborating with clients. That way they can share notes regarding other AI automations which will help their customers scale their businesses more effectively and profitably.
“This is exactly what AI should be doing—eliminating repetitive work and giving humans back the time to focus on high-value tasks,” said Dale Vanderford, Chief Information Officer of UTEC. “AI multiplies our capacity to serve. This is our objective with our customers — how do we leverage our technological expertise to give them a competitive advantage, so they outperform their competition?”
As a result of this recent implementation, UTEC’s technicians can now spend more time solving complex problems, building relationships, and consulting on bigger-picture technology strategy for its clients. “We consider it our duty to serve as a CTO for the organizations we support,” added Vanderford. “It’s not just about offering single point solutions. It’s about giving them dozens of technological advantages so their competitors simply cannot compete with them. We want them to win. Period.”
On an internal level, Vanderford also added, “Clients might not see the AI tools at work — but they’ll feel the difference. We’re proud that we’re constantly reinventing ourselves so that our clients get to work with a managed technology services provider who is more agile, proactive, and reliable than anyone else in the business.
”Vanderford later added, “If your provider isn't exploring ways to use AI to support your organization more effectively, you're probably paying the same—and getting less. We see AI productivity gains as the new standard for world-class service.”
For more information or if you’d like to request one of UTEC’s Strategic Business Reviews, please visit www.utecit.com or contact 734-834-8988.
ABOUT UTEC
UTEC was established in 1975 in Ann Arbor, Michigan. UTEC is a growing company recognized as a leader in office and information technology solutions and services. They offer state-of-the-art products and unwavering customer service that has helped grow and expand their operations throughout Michigan. UTEC employs a staff of over 40 people and provides the following products and services: a variety of IT solutions, including managed network capabilities, multi-function printers & copiers, managed print services, VoIP phone systems, digital and interactive displays, document management solutions, thermal imaging kiosks, postage meters, and mailing solutions. They can attribute much of their growth over the past several years by specializing in customized IT and Smart Office Solutions.
UTEC's focus extends beyond the products and services they offer. They are dedicated to supporting the local communities they operate, including many non-profit organizations, Chambers of Commerce, high school and collegiate academics, and athletics.
For more information on UTEC's business products and services, contact us here or visit us at 1995 Highland Drive, Suite. C, Ann Arbor, MI 48108.
